Top FAQs View All FAQs
We know the quality of Brolly Sheets products is outstanding. Independently you, as part of the Brolly Sheets group shares the core values of people before profits.
Cotton feels better than polyester
Almost every person on the planet owns cotton clothing, probably denim. The main product difference in Brolly Sheets products is the feel. Of course we can’t show this through our website, but you can check out our hundreds of reviews. We really believe we are the softest, quietest, comfiest bed pads on the market globally. Cotton wins over polyester every time.
Brolly Sheets has a wonderful long-term relationship with our Chinese manufacturing team. James owns a small factory with a strict no child labour policy and he ensures all his staff are paid a good wage. His factory is well ventilated and maintains high ethical standards in everything it does. Diane regularly travels up to China to meet with James to ensure we keep the same high standards of quality and ethical manufacturing.
Largest range of sizes and colours in the world
We believe we have the largest range of bed sized mattress pads, from cot to king and a huge range of colours and patterns to choose from. We believe we have the biggest size and colour / pattern range in the world
A king single is our most popular size as it fits a single bed and a king single bed. However as Brolly Sheets are available in so many sizes, it is easy to choose the one to best fit your bed.
If you have a restless sleeper, then next size up will give you extra “tuck in”.
Sometimes we discontinue colours/products because they haven’t been very popular. It doesn’t happen very often, but it can happen.
Sometimes we have things “fall off” our website into cyberspace – who knows where they go, maybe the same place as socks after washing?
So if you can’t find something, send us a quick email with what you are after and we will have a look to see whether it is discontinued or we have lost it in another dimension and need to bring it back to the real world.
We start to pack your order as soon as we receive it so we can get it on its way to you asap. So changing is sometimes not straightforward. We recommend you call us immediately upon realising something may be wrong with your order. We will always do our very best to make sure you get what you need. Have your order number to hand and give us a call.
We start to pack your order as soon as we receive it so we can get it on its way to you asap. So changes can be a bit tricky.
Because of this, we recommend you call us immediately upon realising something may be wrong with your order. We will always do our very best to make sure you get what you need. Have your order number to hand and give us a call.
Hopefully we can catch it before it leaves our warehouse.
Although this doesn’t happen very often, we recognise it is both inconvenient and frustrating when it does happen. Send us an email and tell us what you ordered and your order number and we‘ll get you sorted asap.
Independently You is headquartered in Auckland so allow 1 to 3 business days within main metro areas. Please note that rural addresses can occasionally take an extra 2-3 days for delivery.
Australia, United States & Europe
We have more details on our delivery page.
Our sleeping liners are not absorbent, they are waterproof.
This is because to be absorbent, they would need a thick, absorbent layer like a Brolly Sheet has. This would make it very hard to wash and dry out again whilst camping. The quilted version has a little absorbency, but not as much as a Brolly Sheet.
Our liners are designed for young children that are almost toilet trained and just want some extra piece of mind whilst away at camp or on holiday.
Keep in mind that because the inside surface is waterproof, it is slippery. Many of our customers pin the corners to their duvet to hold it in place. I know, it can be a hassle, but it is easier to unpin 4 (or 6) pins than to wash most duvets. Use nappy pins if you are worried about them coming undone.
If you are changing the protector every night, we recommend that you leave your printed outer cover off the inner and use lay flat on top. Then you are just changing the protector, not the outer cover.
Flick Us A Message
Our team are having a break over the holidays and so our customer support will be closed from mid-day (New Zealand Time) on the 24th December and reopen on Monday 6 January. Our lovely warehouse crew will work through the break, so your orders will still be shipped during this time.
This means, we cannot amend any orders or answer your queries. If you would like us to get back in touch with you after the break, please fill in our contact form.
New Zealand Head Office
Brolly Sheets Ltd
PO Box 302393,
North Harbour, 0751
Give Us A Call ☎
Phone: 0800 276 559Our office hours are Monday to Friday, 9am - 5pm NZ Time. If you need to contact us outside of these hours, please email us or fill in the contact form and we will reply by the following business day.